Terms and Conditions - Wirral Antiques

1. Terms of the Contract
These Terms & Conditions of Sale apply to all goods supplied by Wirral Antiques; they do not affect your statutory rights.

Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. Each time you place an order, you will receive an automated email confirming this. The notification of receipt is not a confirmation, that the order has been accepted.

All customers that buy our products are in agreement with our terms and therefore do not require any agreement between the customer and ourselves for the purpose of their selling mediums.

The contract is subject to your right of cancellation (see condition 5 below).

We reserve the right to terminate the contract of sale if the payment for ordered goods is not received in full.

1.1. Company Details

Wirral Antiques
E-mail dan@wirralantiques.co.uk
Contact Number: 07507717670
Correspondence Address: 19 Urmson Road, Wallasey, Merseyside, CH45 7LE (PLEASE NOTE THAT THIS IS NOT ALWAYS THE RETURN ADDRESS FOR GOODS, PLEASE WAIT TO BE ADVISED THE CORRECT ADDRESS IF YOU COMPLETE A RETURNS REQUEST. )

2. Description and Price of Goods
We have taken every care to describe and show all items as accurately as possible, and with accordance to any relevant manufacturer’s specification for our replica, reproduction and lighting range. Despite this, a slight variation in items may occur. We provide you with product information on the website but if there is anything, which you do not understand, or if you wish to obtain further information, please contact the us via e-mail at dan@wirralantiques.co.uk

Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:

a. Placement of a new order at the correct price of the goods;
b. Cancellation of the whole order;
c. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.

If you do not choose one of the three available options within 14 days, your order will be cancelled, or the under priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.

In the rare event of you placing an order and it coming to our attention that any or all items are unavailable for whatever reason,

we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, we will either remove the items that are unavailable and refund you the difference or if the entire order is unavailable you will receive a full refund to your original payment method.

We reserve the right to stop any promotional deals / discounts at anytime if we feel it is necessary (i.e low stock)

Here at Wirral Antiques we are always making efforts to try and be green where we can and therefore we will try to use recycled packaging for sending out orders where possible but we will send out items in new packaging should this not be possible. Please contact us if you have any issues with us using recycled packaging and would prefer new packaging.

3. Payment
Payment can be made by using a debit/credit card through our secure Stripe payment gateway. Payment is due before despatch of goods. If your payment fails your order will be cancelled within 14 days, unless you contact to specify otherwise.

.Website prices are listed in GBP (Pound Sterling) and this is the accepted payment currency.

4. Delivery
Delivery will be made to the address specified through our checkout when you complete your order. Please beware that if the wrong address is supplied by yourselves and you want to try and change it, we can try and contact the relevant courier to see if this is possible but cannot guarantee this. Please note that if it is possible to change the address once dispatched then this will be subject to you incurring and covering any additional postage charges from the courier.

All of our orders are aimed to be delivered within 3-5 working days after despatch(Excluding any express options). Please note a working day is any day other than weekends and Bank or other Public Holidays.

If the delivery of the order will be refused, or the courier is not able to deliver due to issues relating to the customer and the item is returned, we will refund you for the item cost minus the postal costs.

We will make every effort to ensure goods are dispatched and delivered within three to five working days of acceptance of your order. However, Wirral Antiques will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as we possibly can.

In the event of an untracked postage going missing, we will follow the process of that particular courier used for your order in regards to claiming and refunding customers where applicable.

Please note that most of our delivery prices on our website are calculated on the size of the items purchased, the weight of items as well as the value or items and overall order. This means that prices for delivery are variable and are likely to change as items are added/removed from your order.

For courier deliveries:
Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Saturday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.

In the case of express deliveries, if the goods are not received in 1-2 working days please contact us immediately as after 4 working days of despatch, the courier may return the goods to ourselves. In the event of re-despatching the goods or in the event of redirection further charges may apply. In the event of charges applying, they will be the same as those charged for the initial despatch.

5. Your Right of Cancellation
You have the right to cancel your contract with Wirral Antiques at any time up to 14 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in by e-mail no later than 14 days after receipt of your goods.

Should you wish to cancel your contract after the goods have been despatched to you or your customer, you will be responsible for returning the goods to Wirral Antiques within 30 days, at your own cost, unless the goods are faulty or mis-described.

You will be refunded for the goods within 30 days of notifying Wirral Antiques in writing of the cancellation and providing the goods have been received, checked and processed.

Please note that if you wish to cancel an order after it has been paid for then please email the order details and we will try to cancel this before it is dispatched, however please note on some occasions orders may not be cancelled in time before dispatch.

6. Refund Policy
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Refunds can take up to 30 days from receipt of the return.

7. Warranty
Please note that any products with a warranty will specify on the product listing. Warranties only apply to items in our Vintage Replicas, Antique Reproductions and Lighting range and most but not all should have a 6 month manufacturer’s warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.

Please note, any applicable warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use. New Large furniture items are not covered as these items are made of recycled wood. Consumable items, (e.g batteries) are covered for physical defects in accordance with the terms above. Consumable items, (e.g batteries) are not covered for replacement during ‘normal’ use.

7.1. Faulty Item(s)
If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing by e-mail.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items, (e.g batteries) are not covered for replacement during ‘normal’ use

We request photographic evidence of any visible faults for our own reference or to supply to any of our suppliers if your item has come from them. You will then be advised of the next steps and the relevant details for your order i.e what happens next once the items are returned.

The goods should be returned to us in line with our Returns Procedure (see condition 9 below).

If we find that an item is faulty and it was not described as such then unpon verification of this we will look to replace where we can within 5 days, but in the event of unique one of items, we will look to refund you for your order. We will also upon verification of fault reimburse you any reasonable carriage costs incurred with the return of them goods.

Please note that in the event the goods you have returned are found not to be faulty, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

7.2. Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product, you should notify us in writing via e-mail to dan@wirralantiques.co.uk within 48 hours of receipt of the goods. Please also note that will require good quality photographic evidence which shows clearly the damages claimed. Upon receipt of you contacting us with your claim and evidence we will then reply with the next steps in line with you order.

7.3. Wrong Item(s) Delivered
If, by mistake we supply you with an incorrect item, you must notify us within 14 days. If you wish to return the item the item then you can do so inline with our Returns Procedure. Depending on the value of the item the customer is free to keep the item if they are happy with it, and any refund for a difference in value will be issued, conversely if the item is of higher value than the original item paid for a payment request will be sent for the difference.

7.4. Item(s) Not Required
If you wish to return an unwanted item, you must notify us in writing via e-mail within 14 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days of you notifying Wirral Antiques of the cancellation. Providing we have received the item back.

The goods should be returned to us in line with our returns instructions within 30 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and in the same condition as they were sent. This will be verified upon receipt.

7.6 Non-Delivery of Item(s)

We require that any non delivery of items is brought to our attention within 7-14 days, which you can do by e-mailing us at dan@wirralantiques.co.uk

We will then investigate the non-delivery with the relevant delivery service provider used for the order and if either report to you an update of the delay if one given to us or offer you a replacement order to be sent out or a full refund for the undelivered goods within 21 days.

8. Out Of Stock Items

At Wirral Antiques we try our upmost best to ensure that the stock on our website is in stock and available for dispatch, however there may be times where this is not the case and if we receive an order and find that items are out of stock or unavailable for other reasons, we will contact you as soon as we can to advise you of this and offer you a range of options.

9. Returns Procedure

Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary.

Items should be returned in their original packaging and in the same condition as received.

We have several different return addresses which are applicable to different items on our website so upon e-mail us regarding a return we will advise you of the correct addresses to return your items to. Please note that if there are multiple returns these may need to be sent back to separate addresses as per the information supplied above.

Before returning any items, you must inform Wirral Antiques of the reason for the return. Please quote your original order number on all returns and correspondence.

In the event of returned items not arriving back we will ask you for proof of postage and any relevant tracking numbers. We highly advised that that any returns be sent back by 2^nd class signed for postage

If any goods are returned to Wirral Antiques without any prior written communication, and not in line with our returns procedure, Wirral Antiques will not compensate for any transport costs involved.